Shipping & Return
Shipping Rate
Shipping Info
With the minimum order amount below, you may enjoy free shipping to Peninsular Malaysia, East Malaysia and Singapore.
Peninsular Malaysia: RM60 & above for all coffee products
East Malaysia: RM120 & above for all coffee products
Singapore: RM250 & above for all coffee products
However, MISTER® Coffee may offers at times free shipping. If we do, free shipping applies to all our products unless stated otherwise.
We deliver our coffee products to Peninsular Malaysia, Sabah, Sarawak, Labuan and Singapore.
For DeLonghi Coffee Machine, we only deliver within Peninsular Malaysia.
Currently, we only deliver our products to Singapore. However, you may let us know if you are interested to buy our products but living in an area where we do not cover at the moment!
The shipping rate is subjected to the final amount of your purchases and the delivery location.
For Peninsular Malaysia:
Below RM60: RM6
RM60 & Above: Free Shipping
For Sabah, Sarawak and Labuan:
Below RM120: Subjected to the total weight of the order
RM120 & Above: Free Shipping
For Singapore:
Below RM250: Subjected to the parcel weight
RM250 & Above: Free Shipping
We will take maximum two working days to process and ship your order during our operation hours from Monday to Friday, 8.30am to 5.30pm. Any order made during Saturday, Sunday and Public Holidays will be shipped on the next available working day.
For DeLonghi Coffee Machine, we will ship within 3 working days.
Delivery usually takes about 3 to 5 working days for Peninsular Malaysia and 5-7 working days for Sabah, Sarawak and Labuan. For Singapore, it will take 8-10 working days to arrive. For overseas delivery, the delivery might take 15-30 working days. The delivery time might further extend due to any unforeseen circumstances.
Once your order is shipped out, you will receive a tracking number via email.
If you are unable to find the email with the tracking number, it could have entered spam or junk folder. Kindly whitelist us on the email setting to avoid a similar issue.
Alternatively, you may find your tracking number under your account. Please follow the steps below to access your tracking number:
- Navigate to My Account at the menu bar on top (desktop) or toggle at the top right (mobile or tablet)
- Select Orders and click View on your selected order
- You shall be able to find the tracking number
Once your order is shipped out, you will receive a tracking number via email. You may track your order from the carrier’s website.
*For shipping to Singapore, you may not be able to track the order but it will normally arrive on every Thursday or Friday. Kindly make sure someone is at your premise to receive the parcel.
Unfortunately, we are not able to change your delivery address after we dispatch your order. Kindly confirm your delivery address before you proceed with the payment.
MISTER® Coffee does not guarantee shipments with inaccurate or incomplete names or delivery address. It is the responsibility of the buyer to provide an accurate and complete name and delivery address.
The carrier may reattempt the delivery subjected to their policy. Some carriers will leave a note for the recipient to arrange for redelivery or self pick-up. If all delivery attempts fail, the package may be returned to MISTER® Coffee. Customers may contact MISTER® Coffee to arrange for another delivery with additional charges. Most deliveries take place during business hours (08:30 – 17:30), subject to carriers’ practices.
You may contact us here to request for proof of delivery. Usually, the carrier will request the signature of the recipient. If a representative is assigned to receive the parcel, it is the responsibility of the customer to make sure the recipient to sign for the delivery. MISTER® Coffee does not guarantee with the proof of delivery or the delivery of packages without a signature.
You may contact us here by providing your order number, tracking number and some basic personal details. We will investigate and revert to you as soon as possible
Our courier service providers include Poslaju, Ninja Van, GDeX and Skynet. You may choose the preferred courier service during checkout. However, we may change your courier service option subjected to the situation.
You may bank in to the following account:
Bank: Malayan Banking Berhad (MayBank)
Account number: 001048135199
Account name: MISTER COFFEE S/B
After you have made the payment, kindly send the payment slip to onlinestore@mistercoffee.com.my with your order number.
Return Policy
Thank you for shopping at Mister Coffee Malaysia!
If you experience lost items, received the wrong coffee item, or primary packaging defect, then you are eligible for an exchange/compensation with supporting evidence (Images & Videos). Let us know your order number so we can investigate it further into this matter.
Please report the item in its original packaging within 5 days of your receiving date. Mister Coffee reserve the right to accept or reject the request for the exchange and the compensation claim.
After receiving your parcel, kindly give us 5 working days to make it right 😉
If you are unsatisfied with any non-coffee items from MISTER® Coffee (i.e. equipment, gifts, etc.), you may return or exchange them unused in their original package within 30 days after the purchase for 100% refund.
- Before buying, please check the “Warranty” and “Terms” section on the product pages.
- Please contact us at onlinestore@mistercoffee.com.my to arrange a return shipment.
- Refunds will be awarded once the item is returned to the original vendor and it has been inspected.
The return policy is not applicable to DeLonghi Coffee Machines or other related products.
We do not accept any return from in-store purchases and online purchases will not be accepted via return in store.
Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code or during a promotion, only the final paid price (after discount) will be refunded.
Coffee Machine by DeLonghi
All DeLonghi Coffee Machines sold through Mister Coffee are not eligible for a product exchange or return except:
- the item is faulty
- we have delivered a wrong item
If we have made a mistake with your order, please contact us here or email us at onlinestore@mistercoffee.com.my within 7 days from receiving the goods.
For coffee machine warranty, service and repair, please visit the nearest De’Longhi Authorised Service Centre or refer to the warranty card in the machine.
We encourage you to contact the service agent to confirm they can repair your particular product model before taking your appliance for repair.
For any inquiries, please contact De’Longhi Official Service Agent here.
The coffee machine will be directly fulfilled by DeLonghi and it will be shipped within 3 working days upon ordering.
Money Back Guarantee Policy
This policy only applicable to *selected coffee machine of Mister Coffee.
With more than 40 years of experience in the industry, we never stop producing top quality products to our customers. However, sometimes our products might not meet your expectations.
If you are not satisfied with your purchase of coffee machine, you may return it to us and request a full refund with no questions asked within 30 days from your purchase date.
Kindly follow the procedures below if you would like to request for a refund:
- Contact our customer support via Whatsapp (+60126622907) or Facebook (Mister Coffee Malaysia) or email to onlinestore@mistercoffee.com.my to request a refund.
- After the customer support representative responded to your request, kindly pack the machine into the original box that you have received and seal it properly.
- Mister Coffee will arrange a third party logistic service provider to pick up the machine from you (from your original shipping address)
- Once we have received the machine and inspected the condition of the machine, we will process your refund within three working days.
By purchasing this machine, the customer shall understand:
- The machine is compatible with Mister Coffee Podbrew/ Esebrew series or other same size coffee pods.
- The machine only brews coffee at a pre-set volume.
- There is an instruction video on Youtube and an instruction manual in the box.
- We will ship your machine with Skynet by default.
We will not be able to process your refund under the following conditions:
- Damages or product failure due to improper handling or operation by the customer
- Request after 30 days from your purchase date
