Shipping & Return

Shipping Info

We deliver our coffee products to Peninsular Malaysia, Sabah, Sarawak, Labuan and Singapore.

Currently, we only deliver our products to Singapore. However, you may let us know if you are interested to buy our products but living in an area where we do not cover at the moment!

The shipping rate is subjected to the final amount of your purchases and the delivery location.

For Peninsular Malaysia:
Below RM60: RM15
RM60 & Above: Free Shipping

For Sabah, Sarawak and Labuan:
Subjected to the total weight for your order. You may calculate the shipping rate before checkout

For Singapore:
RM50 for any purchases

Yes, we do offer free shipping to Peninsular Malaysia for purchases above RM60. Shipping to other locations is quoted according to the carriers’ pricing. However, MISTER® Coffee may offers at times free shipping. If we do, free shipping applies to all our products unless stated otherwise.

We will ship your order during our operation hours from Monday to Friday, 8.30am to 5.30pm. Any order made during Saturday, Sunday and Public Holidays will be shipped on the next working day.

Delivery usually takes about 3 to 5 working days for Peninsular Malaysia and 5-7 working days for Sabah, Sarawak, Labuan and Singapore. For overseas delivery, the delivery might take 15-30 working days. The delivery time might further extend due to any unforeseen circumstances.

Once your order is shipped out, you will receive a tracking number via email. You may track your order from the carrier’s website.

Unfortunately, we are not able to change your delivery address after we dispatch your order. Kindly confirm your delivery address before you proceed with the payment.

MISTER® Coffee does not guarantee shipments with inaccurate or incomplete names or delivery address. It is the responsibility of the buyer to provide an accurate and complete name and delivery address.

The carrier may reattempt the delivery subjected to their policy. Some carriers will leave a note for the recipient to arrange for redelivery or self pick-up. If all delivery attempts fail, the package may be returned to MISTER® Coffee. Customers may contact MISTER® Coffee to arrange for another delivery with additional charges. Most deliveries take place during business hours (08:30 – 17:30), subject to carriers’ practices.

You may contact us here to request for proof of delivery. Usually, the carrier will request the signature of the recipient. If a representative is assigned to receive the parcel, it is the responsibility of the customer to make sure the recipient to sign for the delivery. MISTER® Coffee does not guarantee with the proof of delivery or the delivery of packages without a signature.

You may contact us here by providing your order number, tracking number and some basic personal details. We will investigate and revert to you as soon as possible

Return Policy

You are eligible for a product exchange if:

  1. the item is faulty
  2. we have delivered a wrong item

If we have made a mistake with your order, we will make it 100% right. Just contact us here or email us at sales@mistercoffee.com.my within 7 days from receiving the goods. We will correct the mistake right away and get you the right coffee.

If you are unsatisfied with any non-coffee items from MISTER® Coffee (i.e. equipment, gifts, etc.), you may return or exchange them unused in their original package within 14 days after the purchase for 100% refund.

  1. Before buying, please check the “Warranty” and “Terms” section on the product pages.
  2. Please contact us at sales@mistercoffee.com.my to arrange a return shipment.
  3. Refunds will be awarded once the item is returned to the original vendor and it has been inspected.

We do not accept any return from in-store purchases and online purchases will not be accepted via return in store.

Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code or during a promotion, only the final paid price (after discount) will be refunded.

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