Privacy & Policy

MISTER® Coffee recognizes the importance of our customers’ privacy, and takes a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for personal information collected online and offline.

MISTER® Coffee believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.

Privacy Notice

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how We will treat it. This Notice applies to individuals who interact with Mister Coffee as consumers (“you”). This Notice explains how your Personal Data are collected, used and disclosed by Mister Coffee Sdn. Bhd. (“Mister Coffee”, “We”, Us”). It also provides you information on how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

Personal Data refers to information that relates directly or indirectly to you, which can be used to identify you on its own or in combination with other data that We collect or have access to.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, marketplace, third party social media platforms, Consumer Engagement Service, On ground activities, campaigns, contests and events. Please note that We might combined Personal Data from different sources (website, offline campaign, event or contest). Kindly refer Section 8 for further information on how to object to this.

By using our websites, applications or by otherwise giving Us your Personal Data, you are accepting the practices described in this Notice. If you do not agree to this Notice, please do not use our websites, applications or otherwise give Us any of your Personal Data. This Notice may be updated from time to time (see Section 9).

This Notice provides important information in the following areas:

Source of personal data
How we collect your personal data about you Personal
Cookies & Web Beacons Or Any Other Similar Technologies
Uses made of your personal data
Disclosure of your personal data
Retention of your personal data
Disclosure, storage and / or transfer of your personal data
Your rights
Changes to this notice
Data controllers & contact

1. Sources of Personal Data

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Mister Coffee websites. Consumer-directed websites operated by or for Mister Coffee, including sites that We operate under our own domains/URLs and micro-sites that We run on third party social networks such as Facebook or Instagram (“Websites”).

E-mail, text and other electronic messages. Interactions with electronic communications between you and Mister Coffee.

Mister Coffee CES. Communications with our Consumer Engagement Centre (“CES”).

Offline registration forms. Printed or digital registration and similar forms that We collect via, for example, postal mail, in-store demos, on ground activities, campaigns, contests and events.

Advertising interactions. Interactions with our advertisements (e.g., if you interact with on one of our ads on a third party website, We may receive information about that interaction).

Data We create. In the course of our interactions with you, We may create Personal Data about you (e.g. records of your purchases from our Websites, Social Media platforms, or Marketplace).

Data from other sources. Third party social networks (e.g. such as Facebook, Instagram, Google, ect), market research (if feedback not provided on an anonymous basis), third party data aggregators, Mister Coffee promotional partners, public sources and data received when We acquire other companies.

Mister Coffee On Ground Events. Any on-ground events, campaigns or promotions organized by Us or third party agencies with Our approval.

2. How We Collect Your Personal Data About You

Depending on how you interact with Mister Coffee (online, offline, over the phone, messenger, social media etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, purchasing behaviour, hobbies and interests, and household or lifestyle information.

Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Mister Coffee website via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. Any information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. Any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites, including the use of third party social network apps such as Facebook or Instagram. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook, Instagram, ect) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Mister Coffee web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Mister Coffee site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Mister Coffee, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards.

3. Cookies & Web Beacons Or Any Other Similar Technologies

What are cookies?

Cookies are text files that are placed on your computer by websites that you visit. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

“Cookies”is a generally used terms throughout this notice to also cover all similar technologies, such as web beacons SDK, log files and pixel tags.

What types of cookies are used on Mister Coffee Websites?

We use the following types of cookies on Mister Coffee Websites:


Cookie categories	Lifespan
• Site functionality cookies These cookies allow you to navigate the site and use our features, such as registration, logging in and product favourites. If you disable these cookies certain parts of the website will not function for you, for example, adding items to your basket and proceeding to checkout.	As long as necessary
• Site analytics cookies These cookies allow us to measure and analyse how you use our websites, to improve both its functionality and your experience.	As long as necessary
• Customer preference cookies When you are browsing on our sites, these cookies will remember your preferences (like your language or location), and other information you choose to provide to us, so We can help tailor your experience and make it more relevant and personal to you.	As long as necessary
• Advertising or targeting cookies These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We may also use the information obtained via these cookies to serve you with advertising that may be of interest to you based on your past online behaviour. We may share this information with other parties, including our partners	90 Days
• Social media cookies These cookies are used when you share information using a social media sharing button on a Mister Coffee Site. The social network will record that you have done this. This information may be linked to targeting/advertising activities.	90 Days

4. Uses Made Of Your Personal Data

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.


What we use your personal data for	Our reasons	Our legitimate interests
Consumer service. We use your Personal Data for consumer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, enquiry interest to our product and services etc.).	- Fulfilling contractual obligations - Legal obligations - Our legitimate interests	- Improving and developing new products and services - Being more efficient
Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications, campaigns, promotions and events invitation). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. We may also disclose your name, Photographs or Videos in public when you participate in a campaign, event or contest in On Ground Events. Some of our campaigns and promotions are run on third party websites and/or social networks. Use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Section 8 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.	- With your consent (where required) - Fulfilling contractual obligations - Our legitimate interests	- Working out which of our products and services may interest you and telling you about them - Defining types of consumers for new products or services
Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.	- With your consent (where required) - Our legitimate interests	- Working out which of our products and services may interest you and telling you about them - Defining types of consumers for new products or services
Personalization (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites; (iv) to ensure that content from our Websites is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Mister Coffee content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.	- With your consent (where required) - Our legitimate interests	- Working out which of our products and services may interest you and telling you about them - Defining types of consumers for new products or services
Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.	- Fulfilling contractual obligations - With your consent (where required) - Legal obligations - Our legitimate interests	- Improving and developing new products and services. - Being more efficient - Protect our systems, networks and staff - Compliance with legal obligations
Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as maintaining your account, conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, if you have Mister Coffee accounts, to reconcile those accounts into one single account. We also use your Personal Data for management and operation of our communications, IT and security systems.

5. Disclosure Of Your Personal Data

In addition to the Mister Coffee entities mentioned in the data controllers & contact section (see Section 10), We share your Personal Data with the following types of third party organizations:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfillment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, on ground activities/ event , etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure.

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices. These are particularly relevant to business partners enquiry.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. Retention Of Your Personal Data

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements. Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws.

7. Disclosure, Storage and/or Transfer Of Your Personal Data

We use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected.

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer or device, never choose to have your login ID/email address or password remembered or saved and make sure to log out of your account every time you leave the computer or device.

8. Your Rights

Access to Personal Data. You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.
These rights can be exercised by way of contacting us at:

Contact : Customer Service & Personal Data Protection Department

Email : onlinestore@mistercoffee.com.my

WhatsApp Us :+6 012-662 2907

If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; and (iii) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

We hope that We can satisfy queries you may have about the way We process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

9. Changes To This Notice

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

10. Data Controllers & Contact

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: